Privacy Policy | FanVoyage

FanVoyage ("we", "us", or "our") operates the fanvoyage.com website and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a booking through our platform.

1. Information We Collect

We may collect the following types of personal information:

Identity Data: Full name, date of birth, and passport or ID details when required for event entry.
Contact Data: Email address, phone number, and postal address.
Booking Data: Event preferences, travel dates, package selections, and special requirements.
Financial Data: Payment card details processed securely through our payment provider. We do not store full card numbers on our servers.
Technical Data: IP address, browser type and version, device information, time zone, and browsing actions on our website.
Marketing Data: Your preferences for receiving marketing communications and newsletter subscriptions.

2. How We Use Your Information

We use your personal information for the following purposes:

To process and fulfil your bookings, including arranging tickets, hotel accommodation, and transfers.
To communicate with you about your booking status, changes to events, or travel updates.
To provide customer support and respond to your enquiries.
To send promotional offers and newsletters where you have opted in to receive them.
To improve our website, services, and user experience through analytics.
To comply with legal obligations and prevent fraud.

3. Data Sharing

We may share your personal information with the following categories of third parties:

Service Providers: Hotels, ticket suppliers, and transfer companies that are necessary to fulfil your booking.
Payment Processors: Secure payment gateways that handle your financial transactions.
Analytics Partners: Services that help us understand website usage and improve our platform.
Legal Authorities: Where required by law, court order, or to protect our legal rights.

We do not sell your personal data to third parties.

4. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Rectification: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your personal data, subject to legal obligations.
Restriction: Request that we limit the processing of your data in certain circumstances.
Portability: Request your data in a structured, commonly used format.
Objection: Object to processing based on legitimate interests or for direct marketing purposes.

To exercise any of these rights, please contact us using the details below.

6. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Email: hello@fanvoyage.com

Phone: +44 20 1234 5678